Guide

Get Support

Ask a question or request help with ABM Warranty.

Explain the requestTell us what you expected and what happened instead.

Show the screenAt least one screenshot is required to give us useful context.

Replay the stepsAn optional recording can make a problem much easier to trace.

1 Choose a support topic

Choose the topic closest to your question or support request.

App problemA feature failed, froze, or behaved unexpectedly Setup or configurationCredentials, connections, syncs, or managed settings Warranty data questionCoverage, renewals, device status, or exports Subscription or billingApp Store purchases, subscriptions, or paid support Other questionAnything else about ABM Warranty

2 Pinpoint the request

Feature or workflow Screen or location

What happened or what information do you need? What did you expect or what outcome would help? Relevant input or conditions

3 What happened? Detailed description Steps taken or steps to reproduce

Platform ABM Warranty version macOS version Mac model or type How often? How many Macs? Approximate date and time

4 Evidence

Add screenshot(s) RequiredUp to 5 PNG, JPEG, HEIC, or HEIF files; 12 MB eachNo files chosen Add a video EncouragedOne MP4, MOV, M4V, or WebM file; 80 MB maximumNo file chosen

All selected files must stay under 90 MB combined. Remove unrelated private information and never include API private keys, client secrets, or credentials.

5 Contact information

Email address Name optional

Ready to ask for help?

Your request and evidence are retained privately for up to 30 days.

Security verification

You can also email [email protected].